How do you provide first-class account management?
- Always make sense of business and marketing goals
- Always offer significant business and marketing goals for which we can commit to achieving them
- Our team knows what it can do, what is good practice, what is a test, how to analyze and present for management purposes
- For specific things such as approach, technique or results, the presentation to the client is by the relevant expert in the Xplora team with the assistance of Project Manager
HOW GOOD ARE THE PROJECT MANAGERS AT XPLORA?
At the same time, we are very open to customer guidance and feedback. We provide marketing services in the digital age, and this involves a lot of joint efforts – analysis, discussion, planning, reporting.
I’VE HEARD THAT AGENCIES OFTEN BEHAVE AS “WE KNOW EVERYTHING” AND THAT SOMETIMES IT’S HARD TO CONTROL THE EGO?
And together with the client’s team we plan, implement, analyze and scale digital marketing. Every industry has its own jargon and it is easy to try to use it to show competence – we believe that we should all be on the same page and use consistent principles and approaches, as well as understandable in all terms.
We have special training in the team on personal development. Everyone knows that he is neither the greatest nor anyone who has to conform to his ego. Our culture goes one step further – we apply our Human Digital philosophy and part of our value proposition is that:
- we talk to real consumers who perform important actions for the brand;
- we explain in an understandable way and we are 100% transparent with data, budgets and pricing;
- we create friendly relationships with our clients’ teams and make them successful.